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Consulting

A significant part of K3’s expertise comes from our extensive experience in the configuration and installation of Head Office and In-Store systems and understanding of industry requirements, such as PCI : DSS. Our consultancy service is delivered by first understanding our clients' specific requirements, through our acclaimed workshop process. We work closely with project managers throughout the various stages, which include:

• Initial project planning

• Server/desktop/EPOS image creation as per client directives

• Installation engineer training on the image and scope of work

• Initial ‘specific’ test site installations performed

• Equipment off-site configuration

• Site installation and sign off

• Decommission old equipment and its removal

• Site training

• Inventory update and asset tagging

K3 will provide regular feedback to the client on the delivery of projects. This will be provided by the project manager who will manage the following process once acceptance of the installation schedule has been received. Our feedback and reporting covers:

• Contacting the site manager to agree the installation date

• Scheduling the engineer to the job

• Confirming the scope of work with the assigned engineer

• Confirming the site contact details and pass to the assigned engineer

• Closely monitoring the job and ensuring the sign off process has been adhered to

• Providing any exceptional feedback to client's project manager

• Closing the project

Installation documentation plays a key part in the success of any project. K3 places great emphasis on ensuring this information is accurate from the start. This means that K3 managed projects run smoothly, on time and on budget.