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Home Retailing

Big Ticket and considered purchase retailers face a series of unique challenges and complex processes that often have to complement traditional ‘pay and take' retailing. Buying a large piece of furniture, a kitchen, carpet, white goods or even a TV will often involve a great deal of research and an extended dialog with the retailer. Typically customers will use a variety of channels to select potential retailers, explore options, refine their choices, place orders and find the reassurance that they've made the right decision.

Traditionally retailers have seen driving traffic to the store and into the hands of highly paid sales professional, to guide them through the plethora of options and add-on services, as the objective of all pre-sales engagement.  But in an increasingly competitive world where customer expectations are driven by their experience in an instantly available, engaging world of ‘apps' - big ticket retailers need to embrace the different channels identify and engage with customers throughout the whole process from research to sale to delivery.

The potential prize is satisfied and engaged customers that trust your brand. Prepared to recommend you to their friends and become true advocates. But the rapid shift of Electrical retailing to the online store demonstrates what can happen when consumers find more information and better prices online.

Microsoft Dynamics Solutions delivered with great Retail Experience

Building on our extensive experience working with specialists in the field like Carpetright, Dreams, Harvey's Furnishing, Leekes Department Stores and many more - K3 are uniquely qualified to help you address these challenges with;

Powerful software solutions that make sure every channel shares accurate and timely information, about products, images, options, lead times, order status and extra services.

 

Agile applications including CRM, Store Systems, Order Management and Delivery Solutions that work across the business and with vendor systems to keep your staff and customers up to date with the latest information about new products, orders and shipments.

 

Simple to use applications that mean your people can find the information they need quickly and engage with customers with confidence.

Read more about K3 Dynamic solutions for Furniture and Big Ticket Retailers by downloading our factsheet and listen to our podcast on Improving the in-store experience