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K3, the UK's largest provider of Microsoft Dynamics business solutions, has launched OrderPad, a more efficient way for big ticket retailers to take and track customer orders on the move and improve the customer experience.
The solution is available as a touch screen tablet PC, digital pen and electronic paper or through a standard keyboard.
Using the product is similar to using a web-site and the overall look and feel is very much like shopping on-line. The solution enables retailers to manage orders right through to delivery. It negates the need to rekey information, which can leave retailers open to errors.
Issues such as incorrect orders or customers disputing what they have ordered can be addressed. Often POS applications are unable to take orders for large deliverables items – this solution overcomes that problem.
Paul Makin, K3 Sales Director, said, “The web has been driven by consumers wanting buying to be made easier, so why not extend that into the store?\This is the first step towards in-store self service, although initially, we see it as a tool for salespeople.”
OrderPad also cuts training times and resources by reducing the need for salespeople to understand the whole product range.
Strategic partnership provides K3 with the strongest capability in the multi channel retail market
This fast-growing company has big plans to grow even bigger and needs new systems to help it get there.
