Expert advice and opinion on how IT can support your retail business. http://www.theretailpeople.com en-us Copyright 2010 Fri, 12 Mar 2010 19:25:49 +0000 Fri, 12 Mar 2010 19:25:49 +0000 info@k3btg.com The Retail People Expert advice and opinion on how IT can support your retail business. Expert advice and opinion on how IT can support your retail business. The Retail People info@k3btg.com No Retail, IT, Business, CRM, Microsoft Dynamics, podcast http://www.theretailpeople.com/_podcast/11/gary-copping-podcast-multi-channel-strategies-july-09.mp3 http://www.theretailpeople.com/_podcast/11/gary-copping-podcast-multi-channel-strategies-july-09.mp3 Gary Copping – K3's Business Development Manager talks about multi-channel retailing in the context of the current downturn. The news is good – on line retailers now have more opportunity to get into stores. However, he warns that all retailers will have to get better at meeting customers' expectations for consistency of product, offer and service across all channels. Gary talks about the techniques and technologies that retailers can adopt to ensure joined up retailing. Tue, 04 Aug 2009 00:32:45 +0100 Gary Copping No Gary Copping – K3's Business Development Manager talks about multi-channel retailing in the context of the current downturn. The news is good – on line retailers now have more opportunity to get into stores. However, he warns that all retailers will have to get better at meeting customers' expectations for consistency of product, offer and service across all channels. Gary talks about the techniques and technologies that retailers can adopt to ensure joined up retailing. Gary Copping – K3's Business Development Manager talks about multi-channel retailing in the context of the current downturn. The news is good – on line retailers now have more opportunity to get into stores. However, he warns that all retailers will have to get better at meeting customers' expectations for consistency of product, offer and service across all channels. Gary talks about the techniques and technologies that retailers can adopt to ensure joined up retailing. 00:08:41 http://www.theretailpeople.com/_podcast/12/tony-bryant-roi-podcast-july-09.mp3 http://www.theretailpeople.com/_podcast/12/tony-bryant-roi-podcast-july-09.mp3 Tony Bryant - Head of K3's FMCG Sector suggests that return on investment is no longer an easy thing to measure, as retailers trade across so many channels and use so many systems. He suggests tactics for measuring ROI, which include finding ways to bring different stakeholders together to agree on what value really means. In doing so, is there a chance that retailers will get a better insight into the benefits of the systems they deploy? Tue, 04 Aug 2009 00:29:45 +0100 Tony Bryant No Tony Bryant - Head of K3's FMCG Sector suggests that return on investment is no longer an easy thing to measure, as retailers trade across so many channels and use so many systems. He suggests tactics for measuring ROI, which include finding ways to bring different stakeholders together to agree on what value really means. In doing so, is there a chance that retailers will get a better insight into the benefits of the systems they deploy? Tony Bryant - Head of K3's FMCG Sector suggests that return on investment is no longer an easy thing to measure, as retailers trade across so many channels and use so many systems. He suggests tactics for measuring ROI, which include finding ways to bring different stakeholders together to agree on what value really means. In doing so, is there a chance that retailers will get a better insight into the benefits of the systems they deploy? 00:09:08 http://www.theretailpeople.com/_podcast/13/julian-bamford-podcast-why-hardware-matters-july-09.mp3 http://www.theretailpeople.com/_podcast/13/julian-bamford-podcast-why-hardware-matters-july-09.mp3 Julian Bamford – K3's hardware specialist says that, whilst hardware has become largely commoditised, there are today good reasons why it must be considered as part of a total solution for retail systems. Retailers are looking beyond price to return on investment, total cost of ownership and now environmental issues. He also warns that old hardware may actually be costing more to run than brand-new equipment. Tue, 04 Aug 2009 00:27:21 +0100 Julian Bamford No Julian Bamford – K3's hardware specialist says that, whilst hardware has become largely commoditised, there are today good reasons why it must be considered as part of a total solution for retail systems. Retailers are looking beyond price to return on investment, total cost of ownership and now environmental issues. He also warns that old hardware may actually be costing more to run than brand-new equipment. Julian Bamford – K3's hardware specialist says that, whilst hardware has become largely commoditised, there are today good reasons why it must be considered as part of a total solution for retail systems. Retailers are looking beyond price to return on investment, total cost of ownership and now environmental issues. He also warns that old hardware may actually be costing more to run than brand-new equipment. 00:07:41 http://www.theretailpeople.com/_podcast/6/Retailtrendstowatch.mp3 http://www.theretailpeople.com/_podcast/6/Retailtrendstowatch.mp3 Tony Bryant - Head of K3's FMCG Sector discusses key trends in retailing today and how they are affecting retailers' adoption of technology. They discuss multi-channel retailing, where the store's heading and how retailers need to respond to the changing market. Tony talks about the opportunities for retailers and suppliers to collaborate to achieve a single view of the customer and discusses which technologies will emerge as winners. Thu, 13 Dec 2007 14:09:18 +0000 Tony Bryant No Tony Bryant - Head of K3's FMCG Sector discusses key trends in retailing today and how they are affecting retailers' adoption of technology. They discuss multi-channel retailing, where the store's heading and how retailers need to respond to the changing market. Tony talks about the opportunities for retailers and suppliers to collaborate to achieve a single view of the customer and discusses which technologies will emerge as winners. Tony Bryant - Head of K3's FMCG Sector discusses key trends in retailing today and how they are affecting retailers' adoption of technology. They discuss multi-channel retailing, where the store's heading and how retailers need to respond to the changing market. Tony talks about the opportunities for retailers and suppliers to collaborate to achieve a single view of the customer and discusses which technologies will emerge as winners. 00:10:51 K3, Microsoft Dynamics, Multi-channel, epos, integrated, solutions, improved, customer, experience, trends, technology http://www.theretailpeople.com/_podcast/4/k3knowingyourcustomerfootprint.mp3 http://www.theretailpeople.com/_podcast/4/k3knowingyourcustomerfootprint.mp3 Sarah McRow - K3's CRM consultant discusses the benefits of knowing your customer footprint. In addition to a sales force automation tool and control of a customer services environment, we discuss how customer relationship management solutions offer the opportunity to effectively market to your existing customer base. Mon, 24 Sep 2007 01:37:45 +0100 TheRetailPeople No Sarah McRow - K3's CRM consultant discusses the benefits of knowing your customer footprint. In addition to a sales force automation tool and control of a customer services environment, we discuss how customer relationship management solutions offer the opportunity to effectively market to your existing customer base. Sarah McRow - K3's CRM consultant discusses the benefits of knowing your customer footprint. In addition to a sales force automation tool and control of a customer services environment, we discuss how customer relationship management solutions offer the opportunity to effectively market to your existing customer base. 00:12:09 Customer, Relationship, Management, Marketing, Services, Sales, K3, Microsoft Dynamics, CRM, improve, sales