Expert advice and opinion on how IT can support your retail business. http://www.theretailpeople.com en-us Copyright 2008 Thu, 28 Aug 2008 03:33:59 +0100 Thu, 28 Aug 2008 03:33:59 +0100 info@k3btg.com The Retail People Expert advice and opinion on how IT can support your business. Expert advice and opinion on how IT can support your business. The Retail People info@k3btg.com No Retail, IT, Business, CRM, Microsoft Dynamics, podcast http://www.theretailpeople.com/_podcast/7/Improving-the-customer-experience-instore.mp3 http://www.theretailpeople.com/_podcast/7/Improving-the-customer-experience-instore.mp3 Paul Makin, Sales Director of K3 talks about the need for retailers to improve the experience their customers have in store and on line. While the focus has been on cutting wait times at the checkout, Paul says that the goal should be to improve the experience at every stage. He cites the example of home retailing where technology is being used to demonstrate products via a PC, process the order together with the customer and get upsell benefits by demonstrating related products. Paul points out that central control of integrated data is critical, enabling stores to access images, order details and product and promotional information from head office to ensure accuracy, consistency and fast response to customers' needs. In multi-channel retailing, this integration of data becomes even more critical, particularly where customers may be selecting from one channel but actually buying the goods through another. Thu, 27 Mar 2008 14:49:42 +0000 Paul Makin No Paul Makin, Sales Director of K3 talks about the need for retailers to improve the experience their customers have in store and on line. While the focus has been on cutting wait times at the checkout, Paul says that the goal should be to improve the experience at every stage. Paul Makin, Sales Director of K3 talks about the need for retailers to improve the experience their customers have in store and on line. While the focus has been on cutting wait times at the checkout, Paul says that the goal should be to improve the experience at every stage. 00:11:29 Customer Experience, Retail, EPOS, Home retailing, Mobile POS, Mobility, iPad http://www.theretailpeople.com/_podcast/6/Retailtrendstowatch.mp3 http://www.theretailpeople.com/_podcast/6/Retailtrendstowatch.mp3 Tony Bryant - Head of K3's FMCG Sector discusses key trends in retailing today and how they are affecting retailers' adoption of technology. They discuss multi-channel retailing, where the store's heading and how retailers need to respond to the changing market. Tony talks about the opportunities for retailers and suppliers to collaborate to achieve a single view of the customer and discusses which technologies will emerge as winners. Thu, 13 Dec 2007 14:09:18 +0000 Tony Bryant No Tony Bryant - Head of K3's FMCG Sector discusses key trends in retailing today and how they are affecting retailers' adoption of technology. They discuss multi-channel retailing, where the store's heading and how retailers need to respond to the changing market. Tony talks about the opportunities for retailers and suppliers to collaborate to achieve a single view of the customer and discusses which technologies will emerge as winners. Tony Bryant - Head of K3's FMCG Sector discusses key trends in retailing today and how they are affecting retailers' adoption of technology. They discuss multi-channel retailing, where the store's heading and how retailers need to respond to the changing market. Tony talks about the opportunities for retailers and suppliers to collaborate to achieve a single view of the customer and discusses which technologies will emerge as winners. 00:10:51 K3, Microsoft Dynamics, Multi-channel, epos, integrated, solutions, improved, customer, experience, trends, technology http://www.theretailpeople.com/_podcast/5/Integrating multiple channels to market.mp3 http://www.theretailpeople.com/_podcast/5/Integrating multiple channels to market.mp3 Steven Hampson, K3's Business Development Director explains how only by integrating their various channels to market can retailers hope to manage customers consistently and win their loyalty for greater profit. Steven explains how a single version of channel and customer data is critical to success. He also talks about how retailers can improve their on line businesses through better merchandising, promotions, fulfilment and returns handling. Wed, 17 Oct 2007 17:01:25 +0100 Steven Hampson No Only by integrating their various channels to market can retailers hope to manage customers consistently and win their loyalty for greater profit. Steven Hampson explains how a single version of channel and customer data is critical to success. He also talks about how retailers can improve their on line businesses through better merchandising, promotions, fulfilment and returns handling. Only by integrating their various channels to market can retailers hope to manage customers consistently and win their loyalty for greater profit. Steven Hampson explains how a single version of channel and customer data is critical to success. He also talks about how retailers can improve their on line businesses through better merchandising, promotions, fulfilment and returns handling. 00:17:13 K3, Microsoft Dynamics, Multi-channel, kiosks, epos, emarketing, integrated, solutions, improved, customer, experience http://www.theretailpeople.com/_podcast/4/k3knowingyourcustomerfootprint.mp3 http://www.theretailpeople.com/_podcast/4/k3knowingyourcustomerfootprint.mp3 Sarah McRow - K3's CRM consultant discusses the benefits of knowing your customer footprint. In addition to a sales force automation tool and control of a customer services environment, we discuss how customer relationship management solutions offer the opportunity to effectively market to your existing customer base. Mon, 24 Sep 2007 01:37:45 +0100 TheRetailPeople No Sarah McRow - K3's CRM consultant discusses the benefits of knowing your customer footprint. In addition to a sales force automation tool and control of a customer services environment, we discuss how customer relationship management solutions offer the opportunity to effectively market to your existing customer base. Sarah McRow - K3's CRM consultant discusses the benefits of knowing your customer footprint. In addition to a sales force automation tool and control of a customer services environment, we discuss how customer relationship management solutions offer the opportunity to effectively market to your existing customer base. 00:12:09 Customer, Relationship, Management, Marketing, Services, Sales, K3, Microsoft Dynamics, CRM, improve, sales