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London, 7th October 2008 – Kiddicare, the largest privately owned UK nursery supplier, has commissioned K3 to design and implement an entire suite of retail management solutions based on Microsoft Dynamics to support ambitious expansion.
K3 is providing an end to end retail solution based on Microsoft Dynamics, that will enable improved management of stock, sales, promotions, buying, warehousing and financials that will ultimately improve the offering to visitors to the store or web site. The solution will replace the current system that manages stocks and sales.
The K3 solution will become the single management point for all product information which will help streamline Kiddicare's processes and improve data accuracy.
Kiddicare has enjoyed significant growth, establishing a successful internet sales channel picking over 66,000 items per month which now accounts for a major part of total sales. To support this growth the business is investing £12 million in a new store and warehouse facility in Peterborough to carter for up to 8,000 pallets using high bay racking and a pick face supporting 3,500 locations over four floors.
The in-store offering will be enhanced by the addition of EPOS and a new kiosk solution developed by K3, based on Order iPad. Kiddicare operate a 'select and collect' process in the store for bulk items such as pushchairs. The kiosk will help Kiddicare improve the picking process and create 'up sell' opportunities within the service.
SharePoint is also being deployed to help manage product information for the web site and improve collaboration with suppliers.
Scott Weavers-Wright, partner at Kiddicare said, “Kiddicare is dedicated to offering our customers outstanding service both in-store and on-line. We have chosen K3 as our partner as they have the expertise to support us in this drive and the solution can be extended to other Microsoft technologies. Our product offer will expand to drive higher sales in the new store and we anticipate that the new solution will enable us to manage furniture sales and an increased product offer.”
Steven Hampson, Sales Director, K3 said, “This is an exciting project for us. It gives K3 the opportunity to demonstrate its innovative solutions specifically designed to enhance the customer experience and support Kiddicare’s commitment to its shoppers.”
Kiddicare was established in 1974 and is now the largest privately owned nursery supplier to the public in the United Kingdom.
Kiddicare.com was launched in 1999 and through continued investment in web technology and logistics is now “the uk’s favourite baby website”
Kiddicare employs over 115 full time members of staff who are all knowledgeable in the products they sell and are dedicated to first class customer service.
During the last quarter of 2007 the company will relocate to new head offices and distribution centre in Hampton, Peterborough and expects staff levels to increase to 150.
K3 deliver integrated multi-channel solutions so that retailers can create joined up shopping experiences for their customers whether they choose to to buy on-line, direct or in-store.
With more than 25 years experience in delivering business solutions, K3 have grown to become the UK’s leading supplier of Microsoft Dynamics in retail. As a Gold Level Partner and invited member of both Microsoft’s Presidents Club and Inner Circle, we offer a clearly defined roadmap and a product with a proven track record that is backed up by a $2 billion annual investment.
At K3 we use this in-depth experience of Microsoft and their applications to offer customers a first class service and deliver real benefits to their business. For us, real success is not just on paper, it is reflected in our values, our processes and ultimately, it is reflected in your business.
Customers that have benefited from a K3 retail solution include: Adidas, Alliance Boots, Agent Provocateur, American Golf, Booths Supermarkets, Carpetright, Clinton Cards, Dobbies Garden Centres, Dreams, Gamestation, GameStop, Kiddicare, Leekes Department Stores, National Gallery, Rugby Football Union, Ryman the Stationers, Shoon, Smyths Toys, Space NK and The White Company.
Strategic partnership provides K3 with the strongest capability in the multi channel retail market
This fast-growing company has big plans to grow even bigger and needs new systems to help it get there.
