K3’s people underpinned the project’s success, particularly the two implementation consultants assigned to the business. I built up a huge amount of trust in those two people, I was very impressed with how they delivered the project to us.
Andrew Jenkins, Financial Controller, Fultons
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Home / Customer Facing Solutions / In-Store Ordering
In-Store Ordering
Retailers are constantly looking for ways to improve the service they offer their customers while making efficiency improvements within their business. The K3 OrderPad is a mobile order taking solution that can be rapidly deployed to fulfil a range of in-store order taking needs.
From introducing kiosk type functionality into the store, to enabling the quick and simple in store collection of customer facing orders for items that require delivery. The key to the OrderPad's ability to improve customer satisfaction, lies in its simplicity.
Easy to use, the OrderPad simplifies the order taking process and improves the customer experience, while maintaining the quality of service.The OrderPad builds on the concept of web ordering, incorporating an overall look and feel which is very much like shopping on-line. Not only simple and familiar, the system is designed to aid clear and concise operation.
It requires minimal training; making it ideal to support staff with limited product knowledge - particularly weekend and part time staff. Other features and benefits of the OrderPad include:
- Integration to Post Code applications enables simple selection of address information
- Preferred method of communication with the customer can be recorded to ensure the customer is kept up to date with the status of their orders
- Limits can be set, so any discounts are subject to authorised parameters
- Related items are prompted, raising the order value
- The summary screen enables the confirmation of all information before moving to the completion stage
- The salesperson is prompted to ensure additional services are offered to the customer
- Pay & Take items are included within the order and EFT is integrated
- Salespeople and customers alike can feel comfortable configuring orders
The OrderPad provides flexible in-store solutions for:
- In-store order entry
- Mobile salesperson up-selling, while capturing the customers order requirements
- Customer self-service ordering kiosk
