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CRM Consultant

K3, The Retail People, are currently looking for an experienced Microsoft Dynamics CRM Consultant with a development background and project management skills is to join the Service Delivery Team to assist with the successful implementation and maintenance of our clients’ Microsoft Dynamics CRM systems.

This is a varied and demanding role involving all aspects of implementing Microsoft Dynamics CRM solutions from pre-sales work through the project life cycle to go live and ongoing support. The position of Consultant is a key role in delivery of the solution to the customer.

Your involvement with clients will include off site and on site work and you will be encouraged to develop your Microsoft Dynamics CRM knowledge and achieve relevant certifications.

To facilitate the successful installation of our clients CRM systems including off site and on site work. You will be educated to follow the K3 Implementation Methodology which identifies best practise processes that are followed to implement Microsoft Dynamics CRM solutions.

Day to day tasks will include:

• Scoping and implementing CRM based projects for clients

• Developing custom solutions using MS CRM v3

• Assisting with pre-sales demos, presentations and proposal writing

• Analysis/ requirements gathering

• Technical design

• Work flow processes

• Training and ongoing support.

You will need good experience of .NET development using C# and have experience of developing N-tier architectures ideally in a consulting background and developing within a structured methodology.

Ideally you will be a MS professional or equivalent and have MS CRM experience together with MS CRM implementation experience and previous full lifecycle CRM projects and have the following skills and experience:

• Understanding of project methodologies

• Excellent consultancy skills along with a development background

• Able to run workshops and own the outcomes

• Pre and Post Sales experience, experience of business analysis and design, configuration, training

• Specific, demonstrated experience of implementing all the standard functionality within Microsoft Dynamics CRM

• Excellent written and oral skills

• Commercial awareness and total dedication to delivering maximum return on investment for our clients

• Self motivated and driven to achieve professional success in a team based environment

The following would be an advantage:

• Experience with Business Intelligence and other packages such as SQL Reporting Services, Siebel, SAP, Biztalk , SharePoint

• Experience in extending business workflow to mobile devices

• Experience of implementing CRM in to call centre environments

Apply here